Faq
Are You A Furniture Manufacturer Company? Why Are There Other Categories?
Yes, our factory was originally established in 2010, with 16 years of experience in the furniture industry, focusing on the mid-to-high-end market. Meanwhile, the company provides comprehensive supply chain services for global real estate companies, and its products sell well worldwide due to their reliable quality and competitive prices.
What Is The Size Of Your Factory?
Our direct factory covers a total area of 20,000 square meters and has more than 200 workers.
What Are Your Main Products?
Our main products are customized according to customers’ requirements, including living room, bedroom, dining room, kitchen, and hotel furniture. We provide you with one-stop product solutions, saving you time and costs.
Can I Choose The Color?
Yes, we have a variety of colors and materials for you to choose from.
Can I Change The Size Of The Product?
Yes, you can change the size of the product according to your specific requirements, while we have our own standard sizes for all products.
What Is Your Minimum Order Quantity (MOQ)?
It depends on the design you choose. Normally we do not require MOQ (Minimum Order Quantity).
Can I Purchase Some Samples Before Ordering?
Yes, we can provide you samples before order, but you need to pay the sample fee.
How Long Is The Production Lead Time?
It depends on the design you choose. Generally speaking, our products can be ready for delivery between 15 days and 60 days.
How Is Your Quality Control?
Before confirming the order, we will check the leather/fabric material and color through samples, which should be compared with Mass production is strictly the same. We will follow the different stages of production from the very beginning. Check the quality of each product before packaging.
What Is Your Ordering Process?
It depends on whether you are buying ordinary goods or customized goods. If you go regular. We can provide you with a price immediately. If customization is required, we will need details of your requirements. The process is as follows:
Inquiry – Send us your requirements (layout, design, etc.) – Choose your preferred design and provide suggestions for each area of the project – 3D rendering (if required) – Confirm order – Deposit – Production – Delivery.
Does The Quotation Include Transportation?
Transportation is not included. We provide references for cost-effective international logistics companies. The fees include transportation, customs declaration, customs clearance and other related costs. The logistics will be delivered directly to your doorstep. You can also provide it to our designated international logistics company for comparison.
What Payment Terms Are Accepted?
Our group accepts the following payments or negotiations.
A: Business account B: pingpong
How Long Does It Take For Customers To Receive Their Goods?
In addition to the above production time, it usually takes up to 30-50 days to ship to any destination port around the world. Customers can send a QC or designated third party to check the quality before delivery. When problems arise, we will do our best to help customers.
How Is Your After-sales Service?
– Shipping and sample quality tracking including life cycle.
– Any minor problems that occur with our furniture will be resolved in the most timely manner.
– We always provide relevant technical support. Quick response, all your inquiries will be replied within 24 hours.
How Do I Get A Quote And Place An Order?
Just tell our staff the item number (or link) of the item you are interested in, and we will You prepare a detailed quote. A proforma invoice will be issued after the order is confirmed, and production will begin after the advance payment is completed.
How Much Deposit Is Required?
We need to pay a minimum of 50% of the contract amount. The deposit is different for each product category, complete the payment of the balance, arrange logistics and other related matters.
Is The Design Service Fee Refundable If I Don't Purchase It?
As long as we provide design services, no refunds will be made if no purchase is made.
Does Design Service Include Architectural Design And Interior Design?
Not included, only product design planning for the gallery is included. Architectural design and interior design charge additional design fees, which vary depending on project needs.
If I Need To Purchase Other Categories, Such As Building Materials, Lamps, Carpets, Doors, Windows, Decorative Items, Paintings, Floors, Wallpapers, Etc., How Can I Purchase Them?
Our supply chain is very large. You only need to provide pictures, specifications, and material descriptions to get a quote.